Terms & Conditions

Welcome to Masterist Scale Railroad Models!

These Terms and Conditions (“Terms”) tell you how to use our website, masteristscalerailroadmodels.com, and how to buy anything or talk to us through it.
You agree to these Terms when you access or use our Site. Please do not use our website if you do not agree.

1. Who We Are

Masterist Scale Railroad Models is a Canadian company.
You may reach them at info@masteristscalerailroadmodels.com
+1 (226) 341 5270

We make scale railroad models that are based on real-life events and are very precise.
They encourage craftsmanship and the preservation of history.

2. Agreeing to the Terms

You agree to the following by accessing, browsing, or buying from our website:

• You must be at least 18 years old or have a parent or guardian with you when you use the Site.
  
• While using the Site, you undertake to follow all relevant local, national, and international laws.
  
• You have read, understood, and agreed to these Terms in full.
  

We can change or add to these Terms at any time.
Changes will happen right away when they are posted on this Site.

3. Descriptions and Products

We work hard to make sure that all the pictures, specs, and information about the products are correct.
However, little variances in color, polish, or scale may happen because of differences in lighting, materials, or how they were made.

• Availability of all goods is not guaranteed.
  
• We can stop making or limit the number of any product at any moment.
  
• You can’t return custom or made-to-order items unless they are damaged or wrong.
  

4. Costs and Payments

• Prices are all in Canadian Dollars (CAD), unless otherwise noted.
  
• Prices can change at any time.
  
• Trusted third-party payment gateways like PayPal and Stripe handle payments safely.
  
• We are not liable for any extra costs, such as bank fees, customs taxes, or fluctuations in exchange rates.
  

Please read our Refunds Policy and Return & Exchanges Policy for more information.

5. Delivery and Shipping

We do our best to process orders quickly and ship orders.
The delivery option you choose at checkout and your location will affect how long it takes and how much it costs.

• We can’t promise that the delivery dates will be accurate.
  
• Customers from other countries are responsible for paying customs charges, import taxes, and any local rules that influence delivery.
  
• We are not responsible for delays caused by shipping companies, bad weather, or other things that are out of our control.
  

Our Shipping & Delivery Policy has all the details you need.

6. Refunds and Returns

Our official policies cover how to handle returns and refunds.
Please read:

• Policy for Returns and Exchanges
  
• Policy on Refunds
  

These rules say when you can return, swap, or get your money back for an item.

7. Property of the Mind (Intellectual Property)

All of the material, pictures, graphics, logos, product designs, and code on our Site are the intellectual property of Masterist Scale Railroad Models or the people who gave them to us.
Without our express permission, you may not copy, reproduce, distribute, change, or use any element of this website.

8. Accounts for Users

You are liable for the following if you make an account on our website:

• Keeping your login details safe
  
• Making sure your personal information is correct
  
• Letting us know right away if someone uses your account without permission
  

We have the right to suspend or remove accounts that break our rules or are involved in fraud.

9. Limiting Liability

As much as the law allows:

• We are not responsible for any indirect, incidental, or consequential damages that come from using or not being able to utilize our Site or products.
  
• The most we will owe you for any claim is the full amount you paid for the order in question.
  
• You are responsible for any risks that come with using our website and products.
  

10. Links to Other Sites

There may be links to other websites on our Site, such as PayPal, social media, or partners.
We are not responsible for what these other websites say, do, or how they do things.
Before you do business with them, please read their terms and privacy policies.

11. Keeping Your Data Safe and Private

We care about your privacy.
Please read our Privacy Policy to see how we gather, use, and keep your personal information safe.

12. Law That Applies

The laws of Canada and the province where our firm is registered control these Terms.
Local courts in that area will handle any disagreements.

13. Get in Touch with Us

Please get in touch with us if you have any issues regarding these Terms & Conditions.

Masterist Scale Railroad Models
📧 info@masteristscalerailroadmodels.com
+1 (226) 341 5270